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Lessen is a venture-backed, tech-enabled property service provider transforming commercial and residential real estate services at scale. The company operates a platform serving over 1 million properties with a network of 30,000+ vetted vendors, completing 3.5+ million work orders annually across multiple service categories. Lessen has offices in Scottsdale and Chicago.
As an Account Manager, you will be the primary point of contact for key clients, managing relationships and driving account growth. Your responsibilities include collaborating with internal teams (Sales, Field Operations, Centralized Services, Product Management, Implementation) to ensure projects align with client needs and expectations. You will develop deep understanding of client portfolios and partner with them to tailor customized growth strategies that unlock value across their real estate operations.
You will serve as the go-to contact for client communications, fostering robust relationships and exploring joint collaboration opportunities. You'll monitor market developments, client feedback, and industry shifts to frame growth strategies that resonate with both client and organizational goals. A key focus is leading client retention efforts by ensuring service excellence, anticipating client requirements, and delivering timely solutions.
You will document client interactions, sales endeavors, and growth metrics to inform strategic direction and support data-driven decision-making. You are expected to achieve or exceed targets related to account growth and upsell according to plan. This role requires strong communication skills, strategic thinking, and the ability to manage complex client relationships while coordinating across multiple internal functions.
