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Kaseya, a leading provider of AI-powered IT management and cybersecurity software, is seeking a motivated and results-driven Account Manager to manage a portfolio of strategic accounts with strong growth potential. You will be responsible for developing and maximizing the value of existing accounts, identifying new business opportunities, strengthening customer relationships, and driving consistent revenue growth through proactive account management.
Key Responsibilities:
Account Management & Development: Take full responsibility for an account portfolio, proactively identifying upsell and cross-sell opportunities across Kaseya's product range to generate new revenue.
Customer Re-engagement & Relationship Development: Rebuild and strengthen relationships with existing customers, particularly those with low engagement levels, by connecting with key decision-makers and proposing solutions tailored to their evolving needs.
Business Growth Strategy: Develop and implement customized account plans including regular follow-ups, meetings, and business reviews to identify new opportunities and drive account expansion.
Solution Adoption & Value Creation: Monitor product usage and adoption metrics, identify gaps, and promote greater utilization to support long-term growth and retention.
Revenue Accountability: Consistently achieve and exceed revenue objectives by driving growth within your assigned accounts, contributing to both short-term results and sustainable growth.
Cross-functional Collaboration: Work closely with Customer Success, Sales, and other internal partners to deliver a seamless customer experience and maximize the potential of each account.
CRM & Pipeline Management: Use Salesforce to manage your pipeline, track account-related activities, and maintain accurate forecasting and reporting.
Required Qualifications:
Minimum 2 years of experience in account management or sales, focused on developing customer relationships and driving business growth.
Fluent in both French and English.
Experience managing a portfolio of B2B SaaS customers.
Demonstrated success in developing existing accounts through upsells, cross-sells, and account expansion.
Experience managing a product portfolio and identifying opportunities to increase customer value.
Proven ability to build strong relationships with executive-level decision-makers and foster long-term customer success.
Preferred Qualifications:
Experience in a high-growth SaaS company.
Demonstrated ability to achieve or exceed sales and account growth targets.
Experience executing a "land and expand" growth strategy with an existing customer portfolio.
