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Kaseya is a leading provider of AI-powered IT management and cybersecurity software serving Managed Service Providers (MSPs) and internal IT organizations globally. Founded in 2000 and backed by Insight Partners, the company has achieved sustained double-digit growth, supports customers in over 20 countries, and manages more than 15 million endpoints worldwide.
As an Account Manager, you will be responsible for proactively engaging with existing clients to understand their evolving business needs and objectives. Your role involves learning deeply about customer businesses, initiating regular communications to anticipate challenges, and providing pre-emptive solutions that enhance customer experience and satisfaction.
Key responsibilities include:
• Proactive client engagement: Understand customer needs and business objectives through regular, consultative communication. Anticipate challenges and provide solutions before issues arise.
• Cross-sell and upsell opportunities: Partner closely with customers to identify expansion opportunities within existing accounts, leveraging additional platform features and services to drive revenue growth.
• Account expansion strategy: Work with customers to align strategies for mutual success and identify expansion opportunities that benefit both parties.
• Consultative sales approach: Operate within a consultative sales culture that emphasizes customer success and long-term partnerships rather than transactional selling.
Kaseya values individuals who are driven, adaptable, and committed to delivering exceptional outcomes. The company culture centers on innovation, accountability, and results, with emphasis on embracing challenges, moving with urgency, and continuously raising the bar. Success at Kaseya comes from going above and beyond for customers and investing in long-term career and financial growth.
