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HUMAN is a cybersecurity company that safeguards enterprises from bots, fraud, and account abuse through its Human Defense Platform, verifying the humanity of over 20 trillion interactions weekly for major global brands.
As an Account Manager, you will own and grow a portfolio of customer relationships, driving adoption, retention, renewals, and expansion of HUMAN's solutions. You will serve as a trusted advisor to key stakeholders, understanding their business priorities, identifying risks and opportunities, and translating customer needs into internal action.
Key responsibilities include:
- Building and maintaining meaningful relationships with customer stakeholders and decision-makers, serving as the primary point of contact
- Driving product adoption through product knowledge, best practices, and recommendations that help customers realize value
- Developing account strategies and actionable plans to increase customer value over time
- Identifying, preparing, and executing upsell and cross-sell strategies aligned with customer outcomes and revenue growth
- Leading renewal planning and facilitating seamless renewals by identifying risks early and coordinating internal resources
- Analyzing account health, performance, engagement, and portfolio trends to identify growth opportunities and risks
- Leading customer-facing business reviews, strategic planning sessions, and presentations
- Partnering with Product, Marketing, Finance, Customer Success, Solutions, and technical teams to resolve issues and deliver strong outcomes
- Maintaining strong pipeline discipline and account visibility in Salesforce and other systems
- Representing HUMAN at industry events to strengthen customer relationships and bring market perspective internally
- Managing multiple priorities in a fast-paced environment with strong follow-through and high customer care standards
Requirements:
- 8+ years of experience in account management, partner development, consultative sales, or closely related commercial role, with a track record of carrying and executing against a defined quota
- Experience in ad tech, media, digital advertising, or closely related technology ecosystem, with familiarity across ad servers, SSPs, DSPs, exchanges, verification, fraud, and brand safety
- Demonstrated ability to think strategically, identify business objectives and challenges, and translate them into compelling value propositions and action plans
- Strong record of relationship-building and consultative upselling and cross-selling
- Excellent written, verbal, presentation, negotiation, and executive communication skills
- Strong analytical judgment and ability to use account context, customer data, and market knowledge to shape smart next steps
- Excellent problem-solving skills, collaborative and solutions-oriented approach, ability to operate with autonomy in fast-paced environment
- Strong organizational discipline, commercial judgment, and attention to detail
