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Heidi Health is an AI Care Partner platform that works alongside clinicians to improve healthcare delivery. The company has deployed its technology across 116 countries, supporting 2 million+ patient visits weekly, and is backed by nearly $100 million in funding.
You will serve as an Account Manager leading AI-native growth across a specialty pod in the US. This is a quota-carrying, consultative sales role focused on building strategic relationships with executive-level decision-makers at health systems and practices. You will diagnose workflow friction, build business cases for Heidi's agentic solutions, and own the full customer lifecycle from initial engagement through renewal.
Key responsibilities include:
- Building lasting strategic relationships with C-suite and operational executives in your specialty pod
- Owning seat expansion and multi-product upsell opportunities across your book of business
- Becoming fluent in Heidi's full product suite, technical nuances, roadmap, and implementation best practices
- Partnering with Clinical Engineers to translate customer business requirements into working technical implementations
- Owning renewals above your pod's contract-value threshold and driving multi-year contracts
- Monitoring usage and credit consumption patterns to proactively address underutilization
- Forecasting expansion pipeline with accuracy, backed by frequent customer touchpoints and clean data
You will work with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health, and will need to navigate complex clinical and operational environments while maintaining strong commercial discipline.
REQUIREMENTS:
- Proven track record of hitting or exceeding quota in a commercial or account management role, ideally with experience across both seat-based and usage-based (credit-consuming) models
- Deep clinical understanding or demonstrated ability to earn it quickly; credibility with clinicians, not just executives; healthcare or health tech experience preferred
- Exceptional product intuition and track record of rapidly adopting, championing, and extracting value from modern SaaS and AI technologies
- Experience delivering compelling business cases to C-suite buyers
- Strategic mindset to identify growth opportunities and translate them into actionable expansion plans
- Ability to make complicated concepts easy to understand
- Natural relationship builder with a hunter mentality
- Strong cross-functional collaboration skills; ability to represent the customer internally and coordinate teams to solve complex issues
- Sound judgment and willingness to build solutions when playbooks don't exist
