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Harmonic.ai is seeking a full-time Account Manager to serve as the primary contact for approximately 80 clients, managing the complete customer lifecycle from onboarding through renewals and expansion. This role is critical to the company's differentiation strategy, emphasizing exceptional customer support and post-sale success.
Key responsibilities include owning entire customer relationships with leading venture investors, driving account activation and success to ensure customers recognize significant value, relaying customer feedback to the product team to inform roadmap priorities, and forecasting accurately to focus efforts on high-potential accounts. You will refine internal processes and evangelize best practices across the broader team.
The ideal candidate demonstrates industry-leading customer obsession, responsiveness, and product knowledge. You'll handle commercial negotiations around renewals and expansion opportunities. Success requires a resourceful, roll-up-your-sleeves mentality, comfort with ambiguity in rapidly changing sales environments, and excellent communication skills across diverse stakeholders including sales teams, engineers, and data scientists.
Required qualifications include a bachelor's degree in business, sales, marketing, or adjacent fields, plus a minimum of 2+ years successfully managing customer relationships, ideally in SaaS or data companies. Strong technical acumen and the ability to quickly learn software products are essential. The role requires in-person presence at the Chelsea office 3+ days per week.
The company values continuous self-improvement, direct feedback, and a "get shit done" attitude. You'll work within a collaborative, engaged team deeply committed to shared cultural values.
