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Flexport is a global commerce platform that enables companies of all sizes to move goods across 112 countries. The company processes over $19B in merchandise annually and is reshaping the $10T logistics and supply chain industry through technology and innovation.
As an Account Manager on the Demand team, you will own the complete customer experience for a portfolio of existing accounts, focusing on renewals, upsells, and cross-sell opportunities. You will act as a trusted advisor to clients, deeply understanding their supply chain operations and identifying solutions that drive their growth and maximize Flexport's value proposition.
Key responsibilities include:
- Building and cultivating relationships with key business stakeholders to deepen client engagement
- Conducting regular account health reviews and identifying improvement opportunities
- Identifying, developing, and closing upsell, cross-sell, and renewal opportunities
- Monitoring client financial health and payment schedules
- Leading client onboarding and creating standard operating procedures
- Scoping implementation timelines and guiding new opportunities through deployment
- Working with Global Operations to ensure metrics meet client expectations and resolving escalations
- Preparing and presenting quarterly strategy reviews with minimal guidance
- Driving product adoption to ensure clients realize full value from Flexport
- Maintaining and reviewing client success criteria as needs evolve
- Expanding supply chain knowledge through internal and external training
- Using Salesforce to monitor portfolio health and identify improvement opportunities
You bring 2-4 years of sales, account management, or client-facing experience. A background in logistics, freight forwarding, or supply chain is preferred. You are client-centric, process-oriented, detail-oriented, and possess strong problem-solving and business acumen. You have a proven track record of cross-selling and a consultative approach to customer growth.
