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The Account Manager serves as the primary owner of a book of existing customers, partnering closely with stakeholders to drive customer retention, expansion, and net-new revenue growth across assigned accounts. This role is responsible for building executive-level relationships, identifying whitespace opportunities, developing pipeline within existing accounts, and delivering measurable business value throughout the customer lifecycle. The Account Manager combines strategic sales execution, account management, forecasting, and customer engagement to support long-term customer growth and retention. You will manage a portfolio of accounts, proactively identify upsell and cross-sell opportunities, and work cross-functionally with product, customer success, and leadership teams to ensure customer satisfaction and revenue targets are met. This is an ideal role for someone with a track record of managing mid-market or enterprise accounts, strong communication skills, and the ability to navigate complex organizational structures to drive expansion revenue.
