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Dutchie is a leading cannabis technology platform founded in 2017, powering dispensary operations across 40+ markets in the US and Canada. The company has raised over $600M from top-tier investors including D1 Capital Partners, Tiger Global, and notable angels like Howard Schultz and Kevin Durant.
As an Account Manager, you'll own a portfolio of customer accounts and drive both revenue growth and customer satisfaction. Your primary responsibilities include identifying and executing upselling and cross-selling opportunities, developing account expansion strategies, and building long-term relationships with key customers. You'll work closely with the Customer Success team and other internal stakeholders to ensure seamless customer experiences and proactive churn prevention.
Key responsibilities:
- Analyze customer needs and tailor solutions to drive account growth while maintaining profitability
- Develop and execute strategies for account expansion through product recommendations and relationship deepening
- Build strong relationships with key customers, uncovering evolving needs and delivering exceptional value
- Collaborate across teams to manage multiple customer touchpoints and navigate ambiguity
- Use data and insights to identify portfolio risks and take proactive measures to prevent churn
- Drive initiatives that increase adoption, retention, and expansion across your accounts
You'll need 5+ years of experience in account management, sales, or related customer-facing roles, preferably in SaaS or tech. You should have a proven track record of driving revenue growth through upselling and cross-selling, strong relationship-building skills, and the ability to work effectively in dynamic, ambiguous environments. Strong analytical skills, business acumen, and excellent organizational abilities are essential.
