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CloudTalk is a global AI-powered business calling platform trusted by 30,000+ professionals at companies like Nokia, Revolut, Glovo, and Uber. The company operates in 160+ countries and has raised $35.3M in Series B funding from investors including KPN Ventures and Point Nine. With ~200 employees, CloudTalk is building cutting-edge AI-native communication infrastructure and targeting $100M ARR.
As an Account Manager, you will own customer retention and portfolio expansion for a book of business, acting as a strategic business partner to clients. This is a quota-carrying role focused on driving commercial outcomes, not just managing relationships.
Key responsibilities include: running Executive Business Reviews that tie CloudTalk's performance to client KPIs; owning the full renewal cycle with proactive save strategies; identifying and closing organic expansion opportunities (seat count, adoption, premium add-ons); building and maintaining customer health frameworks with leading indicators; and serving as the internal advocate for your accounts, partnering with Product, Support, and Customer Engineering.
You will manage your portfolio analytically using HubSpot, BI dashboards, and CRM reporting. Success requires hitting retention and expansion targets quarter over quarter, with churn never coming as a surprise. You should know your accounts deeply enough to identify expansion plays before clients do and navigate multi-stakeholder relationships up to C-suite level.
The role is based in Barcelona with hybrid flexibility (4 days in-office). CloudTalk offers 1-on-1 coaching, AI enablement resources, unlimited PTO, fitness allowance, and quarterly recharge Fridays.
