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Salary: USD 85,000 - 105,000 / annual
Snapsheet is a cloud-based claims management and vehicle appraisal platform trusted by 170+ P&C carriers, MGAs, MGUs, TPAs, and logistics companies. The company combines claims technology, virtual appraisals, and loss/recovery services into an integrated platform.
In this Account Manager role, you will own relationships with assigned appraisal service clients and act as a strategic partner to drive adoption and identify revenue opportunities. You will develop and execute account plans by mapping key decision makers, understanding product utilization, and identifying expansion opportunities. You'll serve as a subject-matter expert on Snapsheet's Appraisal Service, helping clients understand where and how the platform delivers value.
Key responsibilities include: building and executing account plans for assigned accounts; acting as a strategic partner to understand client opportunities and friction points; collaborating with internal stakeholders to introduce new products to existing clients; managing ongoing client communications including scheduled meetings, follow-ups, reports, and presentations; analyzing usage data and developing strategies to increase user-level and enterprise-wide adoption; ensuring low-usage customers receive training to optimize product utilization; documenting all communications accurately in system tools; escalating issues appropriately; and regularly reviewing data to identify quantitative results and business insights for clients.
The role is fully remote with a flexible PTO policy, casual dress code, mentorship programs, 1-on-1 management, and a promote-when-ready culture. Snapsheet offers comprehensive benefits including medical (Blue Cross Blue Shield), dental, vision, company-paid disability and life insurance, 401(k) with 4% match, EAP, and wellness programs.
REQUIREMENTS:
- 3+ years in sales or account management within the insurance industry
- Strong understanding of auto insurance claims
- Demonstrated success building and maintaining client relationships, delivering results, and anticipating roadblocks
- Track record of communicating compelling value propositions and educating customers on new technology and services
- Experience implementing internal process improvements
- Strong data analysis and reporting skills
- Proficiency with Salesforce
- Excellent organizational and time management skills
- Willingness to travel as needed
PREFERRED:
- Experience in claims operations
- Background in insurtech, insurance carriers, or fintech
