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CloudTalk is a Series B, AI-powered business calling platform trusted by 30,000+ professionals at companies like Nokia, Revolut, Glovo, and Uber. The platform operates in 160+ countries and has raised $35.3M from leading investors including KPN Ventures and Point Nine. The company is a ~200-person team focused on integrating cutting-edge AI into business communication infrastructure, with ambitions to reach $100M ARR.
As an Account Manager for the APAC region, you will own a quota-carrying portfolio focused on customer retention, portfolio expansion, and onboarding. This is a strategic business ownership role, not a reactive support function. You will run your portfolio like a business: setting health benchmarks, building proactive save strategies, and translating CloudTalk's capabilities into measurable ROI for clients.
Key responsibilities include:
- Running Executive Business Reviews that tie CloudTalk performance to client KPIs, positioning yourself as a trusted strategic advisor
- Leading the full renewal cycle across your portfolio, forecasting risk and hitting retention targets consistently
- Identifying and closing organic growth opportunities within accounts (seat expansion, platform adoption, premium add-ons)
- Building and maintaining customer health frameworks with leading indicators tracked in HubSpot and analytics tools
- Acting as the internal voice of customers, partnering with Product, Support, and Customer Engineering
- Cultivating long-term executive relationships across client organizations at all levels
Ideal candidates have 3+ years in Account Management or Customer Success in B2B SaaS with a proven track record of hitting retention and expansion targets. You should have independently owned a book of business, managed renewals and save plays, and built or worked within customer health score frameworks. You're comfortable running Executive Business Reviews with C-suite stakeholders, think commercially as a revenue owner, and are data-driven with Excel, BI dashboards, and CRM reporting. Technical aptitude and familiarity with CS/AM tools (HubSpot, Gainsight, Planhat) are expected. Business fluency in English is required.
CloudTalk offers unlimited PTO, fully remote work with four European hubs, personalized 1:1 coaching, a documented career path, and equity.
