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Qualtrics is seeking a seasoned Account Management Sales Leader to lead a North America team of 6 front-line leaders and 30+ Account Executives. This role focuses on driving net-retention growth, cross-sell adoption, and multi-year renewals across the company's experience management platform portfolio.
You will be responsible for executing account expansion strategies centered on maximizing Net Retention Rate (NRR), Lifetime Value (LTV), and account health. The role involves protecting, renewing, and expanding high-value, seven-figure contracts across enterprise client bases while cultivating a high-performing account management culture emphasizing value-based selling and strategic planning.
Key responsibilities include training reps on expansion motions, Executive Business Reviews (EBRs), multi-threading client relationships, and renewal forecasting. You'll act as an executive sponsor on major enterprise renewals and multi-year extensions, drive proactive account health strategies to mitigate churn risk, and collaborate cross-functionally with Customer Success, Professional Services, and Product teams to align expansion with client success.
The ideal candidate brings 10-15+ years of software subscription sales and commercial leadership experience at second-level or higher, with strong proficiency in SaaS, DaaS, and post-sale retention metrics (NRR, GRR, Gross Churn). You should have a proven track record leading large-scale existing business teams and closing multi-year, complex contract renewals. A bachelor's degree or advanced degree in business, technology, or related field is required, along with exceptional communication, storytelling, and executive-level relationship management skills.
Qualtrics operates a high-energy culture centered on client retention, account growth, and performance meritocracy. The team values high customer satisfaction, measurable client ROI, and encourages innovation and strategic input from all members. Day-to-day execution is dynamic, balancing multi-year contract renewals with immediate cross-sell opportunities.
