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Qualtrics is seeking an experienced Account Management Sales Leader to lead a team of 6-8 Account Executives focused on driving net-retention growth, cross-sell adoption, and multi-year renewals across their enterprise client base. This role sits at the intersection of account management and sales leadership, requiring both hands-on commercial expertise and team management capability.
You will be responsible for executing account expansion strategies that maximize Net Retention Rate (NRR), Lifetime Value (LTV), and overall account health. The position involves protecting, renewing, and expanding high-value, seven-figure contracts with enterprise clients while cultivating a high-performing team culture centered on value-based selling and strategic executive partnerships.
Key responsibilities include leading and training a team of Account Executives on expansion motions, Executive Business Reviews (EBRs), multi-threading client relationships, and renewal forecasting. You'll act as an executive sponsor on major enterprise renewals and strategic cross-sell opportunities, driving proactive account health strategies to mitigate churn risk. Cross-functional collaboration with Customer Success, Professional Services, and Product teams is essential to align expansion initiatives with client success outcomes.
The role requires 7-10+ years of software subscription sales and commercial leadership experience with demonstrated proficiency in SaaS metrics (NRR, GRR, Gross Churn). You should have a proven track record leading large-scale existing business teams and closing complex, multi-year contract renewals. Strong commercial acumen across retention metrics, expansion deal structures, co-terming, and contract negotiations is critical.
Qualtrics operates a high-energy culture centered on client retention, account growth, and performance meritocracy. The day-to-day execution is dynamic, balancing multi-year contract renewals with immediate cross-sell opportunities. The team values innovation, strategic input from all members, and measurable client ROI as central to operational strategy.
