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Tabby is seeking an Account Management Executive to manage a portfolio of merchant clients while driving growth and retention. The role focuses on account expansion through strategic cross-selling and upselling, tailored solution delivery, and optimizing the merchant experience across Tabby's diverse product suite.
Key responsibilities include segmenting accounts by revenue potential, industry, and product engagement to identify expansion opportunities. You will develop and maintain strong, long-term relationships with key accounts, ensuring deep understanding of their business needs and goals. The role involves collaborating with internal teams on strategic projects including product launches, optimizations, and operational enhancements that impact business objectives.
Data-driven decision-making is central to this position. You will monitor account performance through comprehensive reporting, extract actionable insights from complex datasets, and create visually engaging dashboards and presentations to communicate performance metrics to merchants. This analytical work identifies opportunities for service optimization and supports informed strategic growth decisions.
Proactive problem-solving is essential. You will identify potential obstacles before they arise, address challenges swiftly, and coordinate with cross-functional teams to develop effective, long-term solutions that ensure client satisfaction and prevent future issues.
The ideal candidate holds a Bachelor's degree in Business, Marketing, or related field with proven experience in account management, sales, or similar client-facing roles. Strong analytical skills, excellent communication, and relationship-building abilities are required. Experience with e-commerce business metrics and Tableau is preferred. Fluency in both Arabic and English is essential for this KSA-based role.
