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Intercom (which includes the Fin AI Customer Agent product) is seeking an Account Executive for the Small Business segment in Sydney. This is a full sales cycle role focused on driving growth and adoption of Intercom's customer support and AI agent platform among SMB customers.
You will manage the complete sales process from prospecting through close, using a consultative approach. Key responsibilities include evangelizing the Intercom product, providing accurate revenue forecasts and visibility, articulating value using the Command of the Message framework, forecasting and planning quarterly pacing, partnering with Solutions Engineers to win key accounts, and serving as the voice of customers to R&D and Marketing teams.
The role requires 2+ years in a closing sales position, 1+ years selling SaaS products, and demonstrated experience with outbound prospecting. You should have a strong track record of hitting and exceeding quota, exceptional communication skills (written and verbal), and the ability to thrive in a fast-moving environment across diverse industries and company sizes. A growth mindset, intellectual curiosity, and ambition are essential.
Intercom is a well-established company (founded 2011) with nearly 30,000 global customers. The company operates on a hybrid model with expectations to be in the Sydney office at least three days per week. Benefits include competitive salary with equity, catered lunches, flexible PTO, healthcare stipends, and standard MacBooks. The organization emphasizes internal development and promotion, with significant opportunity for progression and ownership as the sales organization scales.
