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Harmony is an AI-powered enterprise service platform that deploys intelligent agents inside Slack and Microsoft Teams to automate service requests across IT, HR, finance, procurement, and legal. The company achieves a 70% no-touch resolution rate with 100+ prebuilt agents that deploy in days.
As an Account Executive, you will own the complete sales cycle from prospecting through close, carrying a quota. You'll run multi-threaded sales cycles engaging IT, HR, and Operations stakeholders ranging from individual practitioners to VP and C-suite executives. Your responsibilities include developing deep understanding of prospects' ITSM workflows and pain points, translating Harmony's AI automation capabilities into quantified business value, and building your own pipeline through outbound prospecting, inbound follow-up, and partnerships.
You'll maintain rigorous pipeline hygiene and forecasting in the CRM, report on activity and conversion metrics against targets, and serve as the voice of the customer internally—sharing market and competitive feedback that influences product roadmap and positioning. As a founding member of the go-to-market team, you'll help define and refine the sales playbook, messaging, and processes.
Required: 5+ years of quota-carrying B2B SaaS sales experience with a consistent track record of meeting or exceeding targets. You must have full-cycle sales experience for technical or platform products sold to business and technical buyers, proven ability to run multi-stakeholder sales cycles, and strong discovery, presentation, negotiation, and storytelling skills. You should be a high-agency, self-directed operator comfortable building process in an unstructured, fast-changing early-stage environment. Disciplined CRM and sales tooling proficiency (Salesforce, modern AI tools) and rigorous pipeline management are essential. Based on US West Coast, preferably San Francisco Bay Area; also open to Los Angeles or Seattle candidates. Occasional travel to customer meetings, events, and conferences required.
Preferred: Experience selling ITSM, IT operations, observability, security, or workflow automation software. Working knowledge of AI and automation categories, particularly AI agents and LLM-based automation applied to IT workflows. Prior experience as an early or founding sales hire at seed to Series B startups. History of top performance (President's Club, top-decile ranking, rapid promotion). Familiarity with IT, DevOps, or IT support organization buying processes and modern sales engagement tools (Gong, Nooks).
