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Dialpad is an AI-powered customer experience platform that combines AI agents with human agents on a single platform to resolve customer problems in real time across voice and digital channels. The platform serves market-leading brands including Netflix, Motorola Solutions, and Randstad, and is backed by top-tier investors including Andreessen Horowitz and GV.
As an Account Executive in the Mid-Market segment, you will own the complete sales process from lead generation through deal closure. You'll work with a team of Sales Development Representatives (SDRs), Sales Engineers, and Sales leadership to convert medium-sized business prospects into active Dialpad clients.
Key responsibilities include:
- Owning the entire sales pipeline, from converting leads into workable opportunities through closing complex transactions
- Building and executing strategic prospecting campaigns and sequencing to source your own pipeline
- Managing deals involving multiple internal and external stakeholders
- Conducting deal reviews, maintaining accurate forecasts, and managing your professional development
- Solving tangible client challenges by positioning Dialpad Talk, Contact Center, and/or Sell solutions
- Collaborating with cross-functional teams including Channel Partners and Sales Engineers to improve sales process efficiency
The role reports to a Mid-Market Regional Vice President and is hybrid-based in Austin. You'll be part of a team that values curiosity, persistence, empathy, and scrappiness. The company culture emphasizes putting powerful AI tools in every employee's hands to move faster and achieve more.
