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Salary: USD 250,000 - 0 / annual
Extend is a Series C startup revolutionizing the post-purchase experience for retailers through AI-driven solutions. The platform provides automated customer service, returns/exchange management, fulfillment automation, product protection, shipping protection, and fraud detection. Extend partners with over 1,000 leading merchants across fashion, cosmetics, furniture, jewelry, consumer electronics, auto parts, and sports industries.
As an Account Executive focused on Corporate Enterprise, you will lead complex 3-12+ month consultative sales engagements with mid-market and enterprise retailers and eCommerce brands. You'll work directly with C-level executives and cross-functional stakeholders to understand partner needs and develop customized solutions.
Key responsibilities include:
- Leading consultative sales cycles with enterprise clients
- Building and maintaining strong external relationships with key decision-makers
- Developing deep knowledge of Extend's products, services, and retail/eCommerce trends
- Coordinating internal cross-functional efforts across Solution Engineering, Pricing, Product, Legal, and Growth Strategy
- Creating customized materials including financial models, presentations, and commercial agreements
- Generating qualified pipeline through multi-channel outreach using Salesforce, Outreach, LinkedIn, and other tools
- Achieving weekly/monthly KPIs including calls, meaningful connections, qualified opportunities, pipeline development, and closed deals
- Contributing to building and scaling the sales organization
You will be expected to work in the San Francisco office 3 days per week and travel as needed.
Requirements:
- Bachelor's degree or equivalent work experience
- 5+ years of sales (closing), consulting, or account management experience with a track record of executing complex projects
- Experience selling to the Retail industry and/or selling Payments, POS, Retail tech, Martech, or API-driven technologies
- Proven ability to build and manage multiple stakeholder relationships
- Excellent negotiation, written, and verbal communication skills
- Strong team-player with cross-functional collaboration skills
- Outbound lead sourcing experience with ability to generate 60-70% self-generated pipeline
- Curious, entrepreneurial mindset with analytical skills and bias toward action
- Flexibility to travel as needed
- Located in or willing to relocate to Bay Area
