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Dialpad is an AI-powered platform for customer experience that combines AI agents with human agents on a single platform to resolve customer problems in real time across voice and digital channels. The company serves market-leading brands including Netflix, Motorola Solutions, and Randstad, and is backed by top-tier investors including Andreessen Horowitz and GV.
As a Commercial Account Executive, you will own the entire sales process from prospecting through closing for small-business customers. You'll work closely with Sales Managers and Sales Engineers to identify and solve complex communication problems for prospects, helping them understand how Dialpad Talk, Contact Center, and Sell can transform their operations.
Key responsibilities include:
- Owning the full sales cycle: lead generation, qualification, discovery, demos, negotiation, and closing
- Building customized talk tracks aligned with specific client use cases and pain points
- Collaborating with Sales Engineers to deliver compelling product demonstrations
- Managing pipeline and forecasting accurately
- Participating in weekly 1:1s with your manager for coaching, deal reviews, and career development
- Contributing to continuous improvement of sales processes and team efficiency
You'll bring 1-2+ years of sales experience, ideally in a fast-paced, dynamic environment. Success in this role requires strong communication skills, consultative selling ability, resilience, and the drive to exceed quota. The company values curiosity, persistence, empathy, and a scrappy, optimistic mindset. This hybrid role is based in the Tempe, AZ office and reports to the Commercial Sales Manager.
