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Salary: USD 110,700 - 124,225 / annual
Fetch is a rewards platform that has distributed over $1 billion in Fetch Points to users and processes more than 13 million receipts daily, providing SKU-level visibility into over $212 billion in gross merchandise value. The company operates as an outcomes-based advertising platform helping brands acquire and retain consumers, backed by investors including SoftBank, ICONIQ, DST, and Greycroft.
The Account Director, Mid-Market Growth role is a client-facing position with direct revenue ownership and pod quota responsibility. This is a high-impact role focused on retention and growth of mid-market partnerships.
Key Responsibilities:
- Own individual revenue targets and contribute to pod revenue goals
- Develop and execute strategies to retain and grow top-tier partnerships, driving long-term strategic success
- Lead executive-level client relationships as the primary point of contact, facilitating strategic conversations and building consultative trust
- Monitor client health, address risks early, and identify expansion opportunities
- Oversee successful execution of partner deliverables including campaign performance, requests, and analytics
- Collaborate with sales counterparts to identify optimization opportunities, drive upsells, and expand Fetch's share of partner budgets
- Facilitate smooth onboarding of new clients and brands, managing campaign setup and coordination
- Utilize AI-enabled platforms and standardized workflows to ensure precision and efficiency
- Partner with internal teams to track, organize, troubleshoot, and optimize client performance using AI tools
- Serve as a key internal leader in developing and mentoring new team members, supporting AI skill development and adoption
- Ensure clients have access to timely, AI-generated reporting and dashboards to guide budget allocation
- Independently deliver client presentations and QBRs, translating complex data into actionable insights
- Oversee revenue actualizations and billing processes for accuracy and compliance
- Play an active role in hiring and shaping team culture
- Demonstrate growth mindset toward new tools and AI-assisted workflows
Requirements:
- 8+ years of experience in account management, partnerships, sales support, or related field
- Direct industry experience in digital media, advertising, or consumer data
- Proven track record driving revenue through renewals, upsells, and client growth conversations
- Strong organizational and execution skills managing multiple priorities
- Expert-level ability to analyze campaign data and present insights to drive business outcomes
- Familiarity with AI tools (ChatGPT, Gemini AI) or automation platforms (Zapier) and ability to create new AI-enabled processes
- Strong communication and collaboration skills
- Comfort working in dynamic or evolving environments
- Bachelor's degree or equivalent combination of education and experience
Preferred:
- Direct client vertical experience
- Experience with CRM tools (Salesforce)
- Experience coaching and collaborating with implementation, analytics, or cross-functional teams
