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Jellyfish is a global digital marketing agency blending technology, creative expertise, and data-driven insights to drive client success. As Account Director reporting to the Regional Director for South East Asia, you will lead strategic client relationships, drive profitability, and mentor a high-performing team of Senior Account Managers and Account Managers.
Key responsibilities include ensuring best-in-class delivery aligned with client business objectives, maintaining comprehensive understanding of media services and production processes, and leading cross-functional collaboration to deliver integrated solutions. You will conduct quarterly business reviews, implement client management best practices, optimize team resources for profitability, and identify expansion opportunities to drive account growth.
You will mentor and develop junior team members, implement operational improvements, and strengthen client relationships through strategic engagement, thought leadership, and case studies. The role requires managing client data in CRM systems, analyzing performance using tools like Google Analytics, and providing data-driven recommendations to maximize ROI.
Your commercial acumen will be essential—building appropriately scoped teams, optimizing delivery for profitability, and participating in new business pitches. You will anticipate client needs, proactively solve problems, and maintain high NPS scores and retention through exceptional service delivery and strategic guidance.
This is a hands-on leadership role requiring both technical excellence in media/marketing and breadth of knowledge across Jellyfish's service offerings to identify growth opportunities and drive results.
