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OpenAI's Go To Market team is seeking an Account Director to drive enterprise sales of its AI products and platforms. This role combines technical acumen, strategic partnership, and value-driven sales execution to help customers understand and deploy highly capable AI models across their organizations.
You will manage a portfolio of customer accounts, owning the full lifecycle from initial engagement through deployment, expansion, and renewal. Key responsibilities include developing comprehensive account plans, generating pipeline, conducting discovery and evaluation, and executing complex customer programs in partnership with solutions engineers and research teams. You'll own a revenue target, manage forecasts, and analyze key account metrics to inform internal strategy and product roadmap decisions.
The role requires close collaboration across sales, solutions, marketing, communications, business operations, finance, product management, and engineering. You'll also support team recruitment, onboarding, and company culture development.
Required experience includes 9+ years selling and renewing PaaS/SaaS solutions, managing customer relationships across full lifecycle, developing accounts from early stages through successful deployment, designing complex deal strategies, and working directly with C-level executives. You must communicate technical concepts effectively to both customers and internal stakeholders, and gather/distill market, industry, competitor, and customer intelligence.
Ideal candidates are customer-centric, deeply curious about AI, builders excited to scale company operations, comfortable with novel challenges requiring multidimensional problem-solving, and strategic thinkers who plan forward and align stakeholders. The role is based in San Francisco with a hybrid model (3 days/week in office). Relocation assistance is available.
