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Jellyfish is a global digital marketing agency seeking an experienced Account Director to lead client relationships and drive business growth. This is a strategic leadership role requiring 8–10 years of agency-side account management experience in the digital marketing ecosystem.
You will serve as a trusted advisor to marquee clients, managing C-suite relationships and leading a high-performing account management team. Key responsibilities include:
**Strategic Client Advisory & Relationship Management**: Build and nurture long-term partnerships with senior-level stakeholders. Develop deep understanding of clients' businesses, industries, and competitive landscapes to proactively recommend high-impact digital solutions aligned with their strategic objectives.
**Business Growth & Portfolio Profitability**: Drive organic revenue growth by identifying upsell and cross-sell opportunities within your client portfolio. Own the P&L for your accounts, including revenue forecasting, budgeting, profitability analysis, and collections. Collaborate with the New Business team on high-stakes pitches and proposals.
**Digital Strategy & Delivery Oversight**: Coordinate across Creative, Tech, Media Buying, SEO, and Data Analytics teams to ensure seamless campaign delivery. Maintain quality standards and ensure all deliverables align with client brand vision and KPIs. Champion data-driven decision-making to optimize campaign performance and maximize client ROI.
**Required Qualifications**: 8–10 years of core account/client management experience in a digital marketing agency environment. Robust understanding of the digital landscape including performance marketing, social media strategy, SEO/SEM, programmatic advertising, content marketing, and web analytics. Proven track record managing large client portfolios and hitting organic growth targets. Exceptional negotiation, presentation, and storytelling skills with ability to communicate complex digital concepts to non-technical stakeholders. Experience in new business pitching is valued. MediaTech knowledge is a plus.
The company emphasizes skills and behavioral attributes over years of experience and traditional credentials. Flexible work environment with up to 60% remote work, flexible hours (8am–6:30pm), discretionary annual bonus, PF contributions, and comprehensive medical and life insurance.
