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Fetcherr is an AI company that builds responsible, market-focused AI solutions delivering demand predictions and real-time decision intelligence for commercial teams. The company's proprietary Market Model uses a glass-box architecture with 96% forecast accuracy and has driven an average 7% profit uplift for enterprise clients including Delta, Virgin Atlantic, WestJet, Viva, and Azul. Originally deployed in aviation, Fetcherr is expanding into travel, mobility, retail, e-commerce, and other volatile markets.
As Account Director, you will manage strategic relationships with key customers across multiple verticals, serving as the primary point of contact for assigned accounts. You will ensure exceptional client satisfaction, drive commercial performance, and align Fetcherr's product suite with each client's business objectives.
Key responsibilities include:
- Serve as the day-to-day contact for strategic clients, managing relationships and ensuring high satisfaction and engagement
- Understand client needs and business goals, translating them into actionable plans aligned with Fetcherr's capabilities
- Proactively identify opportunities to drive additional value through product adoption, feature utilization, and cross-sell initiatives
- Support contract renewals and commercial discussions with internal stakeholders to deliver mutually beneficial outcomes
- Coordinate with Product, Program, Tech, Support, and Data Science teams to ensure successful solution delivery and issue resolution
- Monitor client performance metrics, analyze trends, and provide insights and recommendations for continuous improvement
- Represent the client's voice internally to influence product development and service enhancements
- Travel for client meetings, QBRs, and industry events as needed
This role requires strong relationship management, commercial acumen, and the ability to translate complex AI capabilities into client value.
