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Fetcherr is an AI-driven optimization platform that transforms market complexity into measurable profit growth through its proprietary Market Model, delivering 96% forecast accuracy and real-time decision intelligence. The company initially focused on global aviation (serving Delta, Virgin Atlantic, WestJet, Viva, Azul) and is now expanding into travel, mobility, retail, e-commerce, and other volatile markets.
As Account Director, you will manage strategic relationships with key customers across multiple verticals, serving as the primary point of contact for assigned accounts. Your core mission is to ensure exceptional client satisfaction, drive commercial performance, and align Fetcherr's product suite with each client's business objectives.
Key responsibilities include:
- Serve as the day-to-day contact for strategic clients, managing relationships and ensuring high satisfaction and engagement
- Understand client needs and business goals, translating them into actionable plans aligned with Fetcherr's capabilities
- Own execution of client initiatives and projects, driving action items to completion, keeping stakeholders aligned, and delivering on commitments
- Proactively identify opportunities to drive additional value through product adoption, feature utilization, and cross-sell initiatives
- Support contract renewals and commercial discussions, working with internal stakeholders to achieve mutually beneficial outcomes
- Coordinate with Product, Program, Tech, Support, and Data Science teams to ensure successful solution delivery and issue resolution
- Monitor client performance metrics, analyze trends, and provide insights and recommendations for continuous improvement
- Represent the client's voice internally to influence product development and service enhancements
- Travel for client meetings, QBRs, and industry events as needed
This role is based in Genoa, Italy with remote flexibility and requires close collaboration with global clients and internal teams.
