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Sensor Tower (now part of Data.ai) is a leading digital intelligence platform providing market insights across mobile, web, and gaming. The platform serves over 2,500 enterprises globally in tech, retail, entertainment, gaming, CPG, finance, and investment sectors.
As Account Director for Korea, you will own the complete customer lifecycle for a strategic portfolio of accounts. Your primary responsibilities include building and maintaining C-level relationships, driving revenue growth through upsells and cross-sells, and ensuring high renewal rates. You'll serve as a trusted advisor, helping clients maximize platform value while maintaining satisfaction and long-term retention.
Key responsibilities:
- Manage Korea business and grow Net Revenue Retention (NRR) through renewals and upsells
- Conduct strategic C-level discussions and develop use-case strategies with customers
- Create, manage, and implement Quarterly Business Reviews
- Proactively understand client business models to provide competitive insights and market trends
- Collaborate cross-functionally with product, engineering, and support teams to enhance offerings
- Monitor industry trends and translate them into business impact
- Communicate effectively between product teams and customers on feature requests and releases
- Identify product penetration, renewal, and upsell opportunities within your customer base
Required qualifications:
- Fluency in Korean and English
- Proven SaaS sales experience as an Account Executive or Account Manager
- Strong understanding of Korea's brands, gaming, e-commerce, or financial services ecosystem
- Ability to identify expansion and renewal opportunities
- Skill in presenting complex data solutions to diverse, non-technical audiences
- Self-starting, entrepreneurial mindset with strong attention to detail
- Comfort working in fast-paced, small teams with high accountability
The role is hybrid, requiring 2 days in-office (Tuesdays and Thursdays) and 3 days remote.
