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Justworks is seeking an Account Development Executive to drive revenue expansion through post-sale upsell and cross-sell opportunities. In this role, you will own the end-to-end sales cycle for product expansion motions (e.g., PEO Basic to Plus, International, Payroll to PEO), from customer discovery through quoting, proposal, and contracting.
You will serve as the primary point of contact for product-specific upsell initiatives, partnering closely with Customer Success Managers, Support teams, and Customer Retention specialists to identify and capitalize on expansion opportunities within the existing customer base. Leveraging AI-enabled tooling and prospecting systems, you will reach customers at the right time with targeted, consultative messaging designed to drive revenue growth.
Key responsibilities include managing the full sales pipeline using Salesforce and Salesloft, collaborating with product Specialists to deliver expert-backed customer education and quoting strategy, and ensuring seamless handoffs to onboarding and support teams. You will also work cross-functionally to refine standard operating procedures, surface process improvements, and build scalable approaches to growing post-sale revenue.
The ideal candidate is a consultative seller with strong organizational and communication skills, thriving in fast-paced, cross-functional environments. You should be comfortable with complex product knowledge, able to simplify technical concepts for diverse stakeholders, and motivated by both revenue impact and customer success. Success in this role requires meeting or exceeding sales quotas tied to upsell and cross-sell revenue targets while maintaining high standards of accuracy, follow-through, and attention to detail.
