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Innovaccer is seeking an experienced healthcare leader to serve as Senior Partner of Customer Success for the Government & Public Sector market. Reporting to the Market President, this individual will be the primary senior relationship owner for government program clients, building trusted partnerships with agency and program leadership while driving measurable outcomes and ensuring successful delivery across a complex, high-visibility portfolio.
The role spans Medicaid managed care, Medicare, CMS-aligned programs, and state and federal government health agencies. The Senior Partner will own a book of government and public sector accounts, leading a team of Customer Success Managers and account leaders while being personally accountable for retention, program delivery, and client satisfaction.
Key responsibilities include: serving as the senior point of contact for government accounts; owning end-to-end delivery of commitments; leading and mentoring a Customer Success team; driving account retention and expansion; delivering on core performance metrics (CARR, ARR expansion, churn, NPS, CSAT); collaborating cross-functionally with Sales, Product, Marketing, Delivery, and Engineering; maintaining visible presence within client organizations; managing escalations; and contributing to team playbooks for government account management.
The ideal candidate brings 15+ years of experience in government health programs, managed care, or healthcare technology, with significant experience serving Medicaid, Medicare, CMS, or government health agencies. Required qualifications include proven track record managing complex, multi-stakeholder government accounts; experience leading customer success or account management teams in healthcare; deep understanding of Medicaid managed care, Medicare Advantage, CMS requirements, value-based care, and population health; strong credibility with government program directors; demonstrated ability to own retention and growth metrics; exceptional executive presence and communication; and ability to manage through influence in matrixed environments.
Success is measured by government clients viewing Innovaccer as a trusted strategic partner; a high-performing, growing Customer Success team; strong performance across key metrics; seamless, on-time program delivery aligned to regulatory commitments; and account expansion with high retention and referenceability.
