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ASAPP is an AI-powered customer experience platform serving enterprise contact centers. The VP of Strategic Accounts is a VP-level individual contributor role managing a national sales territory with responsibility for growing existing customer accounts and acquiring new logos in the enterprise SaaS space.
Key Responsibilities:
- Serve as a trusted advisor to enterprise customers, educating them on contact center optimization, AI/ML adoption, and business value realization through ASAPP's platform
- Develop and execute comprehensive account management strategies grounded in personalized research and clear value hypotheses
- Act as internal liaison for customers, continuously advocating for product optimization and identifying creative engagement strategies
- Work with customers and channel partners to evangelize ASAPP and drive market adoption
- Lead critical cross-lifecycle projects (business development through steady-state operations) to improve customer outcomes and time-to-value
- Meet or exceed quarterly and yearly bookings targets with consistent, reliable forecasting
- Drive internal collaboration across Marketing, Product, and Engineering to optimize customer experience and business outcomes
- Partner with cross-functional teams to win deals and maximize opportunity scope
The ideal candidate combines deep enterprise SaaS sales expertise with consultative, solution-oriented selling. You thrive in complex, multi-constituent environments, excel at navigating C-suite and IT stakeholders, and prioritize customer relationships and outcomes over product features. You're motivated by transformational change, comfortable creating playbooks in emerging markets, and passionate about helping customers achieve significant business results.
Company Context:
ASAPP operates with hubs in New York City, Mountain View, Latin America, and India, supporting both hybrid and remote work arrangements. The company is guided by principles of customer obsession, purposeful speed, ownership, and relentless focus on outcomes.
Requirements:
- 10+ years of enterprise SaaS sales experience
- 5+ years of enterprise SaaS sales specifically in Customer Experience and/or Contact Center industry
- Solid understanding of the Customer Service/Experience industry
- Consultative, solution-oriented selling approach with extreme curiosity
- Technical proficiency with advanced software technologies (e.g., AI)
- Ability to navigate complex organizations across all levels, including C-suite and IT
- Strong relationship-building skills with high integrity and humility
- Persistent follow-through, positive attitude, and tireless work ethic
- Presumptive closer mentality
Preferred:
- Experience identifying and empowering internal champions within customer organizations
- Track record of prioritizing customer needs over product positioning
- Demonstrated ability to conduct thorough research and ask strategic questions
- Experience leveraging full organizational resources to support customer success
