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Florence Healthcare is seeking a VP of Product to lead the strategic vision and execution of an integrated clinical trial operations platform that bridges sponsor and site workflows. The company's software is used by over 65,000 research teams across 90 countries and is the most widely deployed site workflow tool in the industry.
In this role, you will own the platform vision and experience architecture, defining how sponsor and site applications function as an integrated ecosystem with shared data strategy, cross-product workflows, and integrations with CTMS, EDC, eTMF, and external systems. You will serve as the internal authority on operational workflows, converting real-world clinical experience into clear platform direction for product managers and engineering teams.
Key responsibilities include:
- Defining platform vision and experience architecture for an integrated sponsor-site ecosystem
- Establishing domain authority on clinical trial operational workflows
- Partnering with Engineering and AI teams to identify where automated agents can minimize operational drag while maintaining GxP and 21 CFR Part 11 compliance
- Driving platform expansion, cross-product attachment, and platform-driven ARR and retention metrics
- Directing integration and partner ecosystem strategy, including APIs and agent frameworks like MCP
- Monitoring competitive landscape and evolving regulatory guidelines (ICH E6(R3)) to inform long-term product strategy
- Collaborating with Sales, Marketing, Finance, and Customer Success on packaging, pricing, and go-to-market strategies
Success metrics include establishing an aligned platform vision and 12-month roadmap within 90 days, deploying initial cross-product workflows in production within 6 months, and demonstrating clear reductions in site effort and trial activation timelines while hitting platform retention and attach goals within 12 months.
REQUIREMENTS:
Clinical Trial Operations Depth (Required):
- 7+ years of experience in clinical trial operations or clinical technologies, gained at or working with a sponsor, CRO, major site network, academic institution, or life sciences consulting practice
- Direct knowledge of study operational workflows including site selection, study startup, essential document management, monitoring, and sponsor-site alignment
- Working understanding of 21 CFR Part 11, EU Annex 11, ICH GCP E6(R3), and regulatory compliance requirements within computerized systems validation
SaaS Platform Building (Required):
- 8+ years managing B2B SaaS product portfolios, with minimum 3 years leading product management teams
- Demonstrated track record scaling platform ecosystems beyond single-point features, including shared data architecture, APIs, external integrations, and partner strategies
- Ability to partner with technical leadership on overall platform architecture, data structures, and AI/ML implementations
Differentiators:
- Prior tenure at an eClinical platform organization (eReg/eISF, CTMS, eTMF, or site enablement solutions)
- Proven experience delivering AI or machine learning functionality within regulated software platforms
- Background in high-growth startup or venture-backed environments
- MBA or advanced science degree (a plus)
Leadership:
- Skillful at cross-functional alignment across Product, Engineering, Customer Success, and Sales with executive-level communication for clients and stakeholders
- Entrepreneurial drive with penchant for building scalable processes in fast-paced environments
