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Intropic is seeking a Product Specialist to join its APAC team in Hong Kong. You will be the central point of contact for technical delivery and client relationships, owning the onboarding and implementation of Intropic's proprietary equity rebalance datasets—including Passive Fund Intelligence (PFI) and Index Intelligence—for institutional clients across the region.
Key responsibilities include:
• Lead technical onboarding and implementation of equity rebalance datasets for new clients, configuring entitlements, dataset and license permissions across API, portal, and SFTP channels, and guiding quantitative and trading desks through data models, action codes, and forecast series until production-ready.
• Serve as the primary point of contact for product and index-methodology queries on index events across major indices (S&P, Russell, MSCI, FTSE, STOXX, TOPIX, Nikkei, CSI, Hang Seng, ASX), often responding in real time during APAC market hours via client chat.
• Work continuously with clients to maximize value from subscriptions by monitoring usage, running training sessions and demos, and resolving issues quickly.
• Support product evaluations and trials with senior counterparties at banks and investment firms, with a clear progression path toward owning renewals, expansion, and new client acquisition as you transition into account management.
• Act as the voice of APAC clients internally, understanding their priorities and feeding insights back to researchers and engineers building and maintaining products.
• Help establish Intropic's presence in Hong Kong, collaborating with the London team on coverage, processes, and local client engagement.
This role offers a clear career path: as you build deep product knowledge and client relationships, you will grow into an Account Manager role for the region, taking commercial ownership of renewals, expansion, and new business. The company will support your learning of the business and industry.
Requirements: Not explicitly stated in the posting.
