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Hippocratic AI, a leading generative AI company in healthcare, is seeking a VP of Customer Success to lead strategic health system partnerships and a high-performing team of Customer Success Executives. The company has developed a healthcare-only, safety-focused LLM with over 99.9% accuracy for autonomous clinical conversations with patients. Recently raised $126M Series C at $3.5B valuation.
In this player-coach role, you will directly manage enterprise client relationships with major health systems while mentoring and developing a team that delivers scalable success across the client base. You'll shape playbooks, metrics, and processes to scale the Customer Success function.
Key responsibilities include: leading and developing a team of Customer Success Executives; serving as executive point of contact for major health system clients (CNOs, CMIOs, COOs); leading enterprise implementations ensuring alignment with client operational priorities and clinical workflows; collaborating cross-functionally with Product, Engineering, and Sales to incorporate customer feedback; defining and tracking client success metrics measuring clinical, operational, and financial impact; guiding change management strategies across complex health system environments; codifying best practices for onboarding and workflow integration; representing Hippocratic AI at industry forums; and supporting future team growth through mentoring and hiring.
You bring 8–12+ years of healthcare experience, including 5+ years in customer-facing leadership roles within or working with health systems. You have proven ability to lead and develop teams managing enterprise accounts, deep knowledge of clinical workflows and care delivery models, experience leading cross-functional initiatives in startup/high-growth tech environments, strong executive presence, and demonstrated success in implementation excellence and change leadership. Nice-to-have qualifications include experience with AI, digital health, clinical decision support tools, consulting, health tech, or clinical operations transformation.
This is a forward-deployed, onsite role based in Columbus, OH with weekly travel to client sites (5 days/week) and periodic travel to Hippocratic AI offices in Palo Alto for strategic planning and team sessions.
