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Maven Clinic, the world's largest virtual clinic for women and families, is seeking a VP of Business Operations to own the operating engine behind the core business. This is a senior leadership role accountable for driving member enrollment into Maven's programs and the revenue those enrollments generate, while also owning three central functions: AI enablement, central operations, and strategy & operations.
You will be directly responsible for enrollment targets across Maven's core business and will act as a control tower across all cross-functional teams driving revenue. The role requires building and leading a multi-function organization including leaders who own member growth, central operations, strategy & ops, and AI enablement. You'll partner daily with Client Success, Marketing, Product, Finance, Data, and Clinical teams to optimize the enrollment journey from eligible population through activation.
Key responsibilities include: owning member growth and enrollment strategy for the core business; building and running a scalable enrollment engine spanning client launches, member acquisition, enrollment product experience, and re-engagement; delivering AI enablement across the organization by introducing new ways of working with AI and measuring impact; leading the central operations team to enable member and client operations teams to deliver excellent service; and leading the strategy and operations function to bring analytical rigor and operating discipline across the organization.
This role sits at the intersection of nearly every function at Maven. You'll set strategy, define operating cadence, and raise the bar for analytical rigor across a wide cross-functional surface. You're also accountable for expanding the definition of the job by finding and opening new avenues for enrollment optimization that go beyond traditional member communication approaches. Maven Clinic has raised over $425 million from leading healthcare and technology investors and has been recognized with numerous awards including TIME 100 Most Influential Companies and CNBC Disruptor 50.
