SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
SumUp is seeking a VP of Customer Success Management to build and lead a newly created function within the Operations Tribe. This is a strategic leadership role with a clear mandate to establish the leadership structure, operating rhythm, and commercial culture for the customer success organization as it scales across multiple EMEA markets.
You will own the full merchant growth lifecycle, spanning early activation, product onboarding, customer success, account management, and key account management. Your responsibilities include:
• Owning end-to-end merchant growth strategy and execution across all customer segments, from activation through retention, upsell, and key account management
• Building and scaling a growing team, establishing structure, coaching culture, and operating cadence to sustain commercial performance as headcount grows significantly
• Driving performance across key metrics including net revenue per rep, merchant activation rates, and health scores, using data to identify opportunities and course-correct quickly
• Partnering closely with Finance, Product, Marketing, and Sales to align commercial priorities with company-wide objectives and secure investment at critical moments
• Representing the merchant voice at senior leadership level, translating customer insights into product and strategy decisions that improve onboarding and retention
SumUp is a fintech platform serving over 4 million small businesses across 37 markets, providing payment processing, finance management, and customer relationship tools. The company has 3,000+ employees across 90+ nationalities and is backed by venture capital.
The role is office-first based in Barcelona. SumUp offers stock options, €2,000 annual L&D budget, 23 days paid leave plus public holidays, subsidized meals, and a 1-month sabbatical after 3 years of service.
REQUIREMENTS:
• Proven track record leading commercial or customer success functions in high-growth tech or fintech environments, with experience scaling revenue-generating teams across multiple EMEA markets
• Strong history of hitting and sustaining net revenue or monthly recurring revenue targets at scale, with hands-on experience across upsell, retention, account management, and key account management motions
• Data-driven approach to performance management—comfortable with OKR governance, forecasting, and building investment cases backed by clear metrics
• Mature presence and communication skills that build credibility quickly; ability to influence senior stakeholders, align cross-functional teams, and advocate for customers at the highest level
• Comfort operating at both strategic and execution levels—moving between long-term team building and short-term commercial delivery without losing sight of either
