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OpenAI is seeking a Manager, Applied AI Architect to lead a team of Applied AI Architects. This role combines technical leadership, customer engagement, and team development to deliver exceptional customer experiences across the entire customer lifecycle—from pre-sales discovery and solution evaluation through deployment and adoption.
You will guide your team through complex customer challenges, help them navigate ambiguity, and ensure solutions are grounded in both strong technical thinking and clear business value. You'll partner closely with Sales, Deployment, Product, Engineering, and Research to create a seamless end-to-end customer journey.
Key responsibilities include:
- Develop and communicate a clear strategic vision for the Applied AI Architect team, ensuring alignment with company goals and evolving customer needs
- Guide and support the team throughout the customer lifecycle, from pre-sales discovery through deployment and adoption, ensuring clear technical account plans, measurable customer outcomes, and scalable systems
- Act as a trusted escalation point for key customers, addressing complex technical challenges and communicating with executive-level stakeholders
- Advocate for innovative and effective application of AI technologies across various sectors, positioning the company as an industry leader
- Ensure team accountability for technical progress and customer outcomes, coordinating specialist support and establishing clear ownership with delivery teams
The role is based in San Francisco or New York with a hybrid work model of 3 days in the office per week. Relocation assistance is offered to new employees.
Requirements:
- 8+ years of experience in technical customer-facing roles, building and managing C-level technical and business relationships within complex, global organizations
- 3+ years of experience leading technical pre-sales teams, with a proven track record of hiring, mentoring, and managing high-performing teams
- Successfully led complex sales involving Generative AI or traditional ML solutions, with solid understanding of network and cloud architectures
- Humble attitude, eagerness to help others, and willingness to learn to support the team and help customers thrive
- Collaborative mindset and commitment to supporting team success
