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Writer is an enterprise generative AI platform that enables Fortune 500 and Global 2000 companies to build and deploy AI agents grounded in their own data. As VP of Customer Success for EMEA, you will lead the region's customer success organization and report directly to the COO while partnering with the CEO and CRO. You'll own retention and growth metrics (NRR/GRR), scale a world-class CSM team across Strategic, Enterprise, and Mid-market segments, and design a regional success model that becomes the global blueprint.
Key responsibilities include driving measurable transformation outcomes with C-suite executives at major enterprises, building trusted partnerships with CIOs and CMOs, leading and developing high-performing teams with clear career paths, designing playbooks and governance structures, and collaborating cross-functionally with Sales, Product, Marketing, and Solutions Architecture. You'll champion operational excellence through disciplined forecasting and data-driven decision-making, represent the customer voice at leadership levels to influence product direction, and manage escalations while ensuring delivery.
You bring 15+ years in enterprise SaaS or transformation-driven technology with deep Fortune 500/Global 2000 relationship experience, plus 7+ years in senior CS or post-sales leadership across multi-country EMEA operations. You have a proven track record building and scaling CS organizations through inflection points (hypergrowth, global expansion, IPO), fluency in enterprise AI adoption and governance, strong ROI frameworks, and executive presence to influence at C-suite level. You're a strategic operator who can balance vision with precision execution and are equally comfortable driving strategy and managing customer-level details.
About Writer
AI / Data / Infrastructure; SaaS / Enterprise Software — enterprise generative AI platform for business teams.
