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EVERSANA INTOUCH is a global, full-service marketing agency network serving the life sciences industry, integrated within the broader EVERSANA commercialization platform. The company provides creative, media, enterprise solutions, and data analytics services to pharmaceutical and healthcare clients.
The VP of Client Services will own senior-level client and agency partner relationships, moving beyond day-to-day operations. This role is responsible for client retention through executive and senior-level relationship management and identifying expansion opportunities with existing clients. The VP will assess and manage risk associated with clients and agency partners, ensuring each account meets financial health targets and organizational objectives.
Key responsibilities include:
- Leading coordination and development of integrated marketing plans internally and with external agency partners
- Serving as a thought leader within EVERSANA INTOUCH and the broader industry
- Bringing new services to clients frequently, demonstrating the depth of EVERSANA INTOUCH's offerings
- Managing P&L targets and identifying expansion business opportunities
- Leading cross-functional project teams across the organization
- Determining staffing needs within account teams and extended teams
- Negotiating and executing client agreements
- Modeling inclusive behaviors and proactively managing bias
The role requires strong executive presence, strategic thinking, and the ability to manage major clients and brands independently. Travel is required.
REQUIREMENTS:
- 12–15 years of agency, consultative, pharmaceutical, and/or healthcare experience
- Thought leadership in integrated and digital marketing and communications
- Demonstrated P&L management and achievement of financial targets through existing and expansion business
- Proven leadership and mentoring skills
- Experience negotiating and executing agreements
- Creative thinking combined with analytical skills
- Applied understanding of technical development and processes
- Demonstrated problem-solving skills
- Bachelor's degree in Business, Marketing, Journalism, or Communications
- Excellent written, presentation, and verbal communication skills
- Strong interpersonal skills and ability to interact at all organizational levels
