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Salary: USD 110,000 - 160,000 / annual
Via is transforming transportation through technology, operating an innovative intermodal transit service. As General Manager in Rochester, MN, you will lead all on-site daily operations for this first-of-its-kind service—a role that requires building and scaling operations in real-time rather than following an established playbook.
You will manage a large, diverse team including drivers, dispatchers, mechanics, and ground operations staff. Key responsibilities include:
• Oversee all operational aspects of the Rochester service, serving as the primary point of contact for drivers, dispatchers, and operational issues
• Lead, coach, and develop the on-site team, fostering a collaborative and energetic environment
• Serve as the face of the operation, building relationships with driver partners, customers, community leaders, and local organizations
• Manage real-time scheduling and problem-solving for a round-the-clock operation
• Establish clear metrics and KPIs, providing weekly visibility into team performance and results
• Analyze operational data to improve processes, optimize resource allocation, and maximize efficiency and customer satisfaction
• Ensure full compliance with federal, state, local, and company policies and regulations
• Liaise closely with Via senior management and external partners
This is a high-responsibility, entrepreneurial role that spans operations management, business development, and people leadership. You will thrive in a fast-paced environment where adaptability and creative problem-solving are essential.
REQUIREMENTS:
• Minimum 5+ years of operations management experience
• Bachelor's degree required
• Must be local to Rochester, MN or willing to relocate
• Proven track record leading and developing support teams
• Exceptional communication skills and ability to adapt tone to different audiences
• Strong customer service orientation and commitment to world-class experiences
• Detail-oriented, action-oriented executor with ability to work autonomously
• Ability to manage multiple tasks simultaneously, delegate effectively, and prioritize
• Problem-solver comfortable with rapid change and high responsibility
• Self-starter who thrives in fast-paced, entrepreneurial environments
