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EVERSANA INTOUCH is a global, full-service marketing agency network serving the life sciences industry, integrated within the broader EVERSANA commercialization platform. This VP, Client Services role leads the AI agency service line, driving growth, excellence, and innovation across a portfolio of pharmaceutical and biotech brands by fusing Agentic AI with human expertise.
Key Responsibilities:
Client Leadership & Growth: Serve as strategic partner and day-to-day executive lead for a portfolio of AI-powered accounts, building brand team trust and guiding adoption of the Agentic AI platform. Lead development of integrated, omnichannel brand and commercialization programs from launch through life-of-engagement, ensuring measurable impact on brand performance and patient outcomes. Define, track, and socialize account-level KPIs (satisfaction, adoption, retention, revenue, business impact) and translate insights into actionable optimization roadmaps. Partner with Business Development and Agency leadership to shape AI-led proposals, lead pitches, and expand the book of business through new and organic growth.
Operational Excellence & Pod Leadership: Lead and refine scalable pod-based account structures, ensuring seamless integration of strategy, creative, medical, media, analytics, and technology. Establish standards for client service, quality, and delivery for AI-powered workstreams (content generation, journey orchestration, next-best-action programs), balancing speed, quality, and risk management. Oversee forecasting, SOW development, pricing, and profitability across the portfolio, proactively identifying risks and opportunities. Ensure disciplined project and workflow management across multiple brands, launches, and indications with clear communication, timelines, and governance.
AI Transformation, Enablement & Culture: Champion the EVERSANA AI agency operating model, helping clients and internal teams adopt disruptive ways of working that integrate Agentic AI into strategy, creative, and execution. Lead change management with clients and internal teams, educating stakeholders on AI use cases, constraints, and value while reinforcing responsible experimentation and compliance. Mentor, coach, and develop account and pod leads, building a future-ready bench of AI-literate client service talent. Collaborate closely with strategy, innovation, data/analytics, medical, and technology leaders to co-create new AI-enabled offerings, playbooks, and best practices.
Thought Leadership & Market Presence: Represent the AI agency in senior client forums, workshops, QBRs, and executive business reviews, articulating a clear point of view on how AI is reshaping healthcare marketing and commercialization. Contribute to the AI agency's external profile by participating in industry events, panels, and publications, and by co-developing case studies and POVs highlighting AI-driven impact. Partner with marketing and communications to package success stories and frameworks that scale across the EVERSANA network and platform.
Requirements:
- Bachelor's degree required; advanced degree in business, marketing, communications, or related field preferred
- Approximately 10+ years of client services/account leadership experience in pharmaceutical or healthcare marketing, including agency experience; AOR and launch experience strongly preferred
- Proven subject matter expertise in digital, omnichannel, and data-driven marketing, with demonstrated exposure to AI-enabled solutions, martech, or advanced analytics
- Track record of leading large, cross-functional teams and complex portfolios, with accountability for revenue, profitability, and client satisfaction
- Demonstrated ability to lead senior client relationships, navigate ambiguity, and make sound, timely decisions in a fast-paced, high-growth environment
- Exceptional communication, storytelling, and influence skills, with comfort presenting to executive audiences and representing the agency externally
- Strong people leadership and talent development skills, including coaching, feedback, and culture-building across distributed teams
