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Salary: USD 30 - 0 / hourly
Zynga, a global leader in interactive entertainment and label of Take-Two Interactive, is seeking a VIP Account Manager to drive revenue growth and player retention in social gaming. The role focuses on cultivating relationships with high-value VIP players, serving as a trusted consultant and industry expert liaison between players and the studio.
Key Responsibilities:
- Cultivate and develop relationships with VIP players through proactive outbound communication, reaching 125+ contacts daily via phone and email
- Serve as a trusted consultant to the company's most financially invested players, resolving issues and maintaining retention
- Act as liaison between high-value players and the studio to address bugs and feature requests
- Ensure highest level of sales and operational customer service through consultative approach
- Collaborate with cross-functional teams (Studios, Feature Development, Marketing) to drive revenue growth and player engagement
- Analyze campaign performance statistics and leverage data-driven workflows to increase engagement and reactivation
- Develop and deliver consultative engagement and reactivation presentations using market trends and industry case studies
- Drive RFP documentation for studios to build VIP-focused features
- Exceed annual targets for productivity, quality, CSAT, and reactivation/engagement goals
- Position does not require managing direct reports
Requirements:
- 3 or more years of customer service or account management experience
- Extensive customer service background
- Excellent telephone skills with ability to handle high call volume (90+ calls daily)
- Strong communication and presentation skills
- Ability to generate revenue based on personal account relationships
- Impeccable attention to detail and accuracy
- Strong rapport-building and team collaboration skills
- Proficiency with Microsoft Office
- College degree preferred but not mandatory
- Willingness to travel occasionally and work some weekends/evenings
Preferred:
- Sales/target-driven mindset
- High-level understanding of or interest in social gaming
- Positive attitude and eagerness to learn
