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OpenAI's Ads Solutions team is seeking a Customer Success Manager to support advertisers in onboarding, launching, and growing on OpenAI's advertising platform. You will manage a portfolio of advertising partners and serve as their trusted advisor, helping them achieve business objectives while maintaining strong standards for user trust and platform integrity.
In this role, you will own relationships with advertising partners as their primary point of contact, guiding them through onboarding and campaign launches to ensure strong adoption of OpenAI's ads products. You'll analyze campaign performance and provide actionable recommendations to improve outcomes, identify opportunities to expand partnerships through increased product adoption and investment, and partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value.
You will surface advertiser feedback and insights to inform product improvements and long-term strategy, and help build scalable processes and best practices that support the growth of OpenAI's advertising ecosystem. This role sits at the intersection of relationship management, strategy, and execution, working closely with Sales to drive long-term partner growth.
The role is based in OpenAI's Dublin office with a hybrid work model of 3 days in the office per week. Relocation assistance is offered to new employees.
REQUIREMENTS:
- 5-10+ years of experience in digital advertising, account management, customer success, consulting, or a related client-facing role
- Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment
- Comfortable interpreting performance data and translating insights into strategic recommendations
- Experience with data querying (e.g., SQL, advanced Excel/Google Sheets)
- Clear communication and ability to build trust with both technical and non-technical stakeholders
- Operates with ownership and accountability in fast-moving, evolving environments
- Sound judgment and commitment to user trust and responsible platform growth
- Spanish language fluency (required)
- Full working rights for Ireland
