SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Figma is seeking a Manager of Inside Sales to lead a high-performing team of Inside Sales Representatives and Senior Inside Sales Representatives supporting customers across APAC. This is a full-time, in-office role based in Singapore.
You will own team performance across retention and growth motions, managing a range of customer activities including inbound demand, unassigned accounts, renewals, expansion opportunities, and coverage for complex or multi-org accounts. You'll ensure best-in-class customer experience while driving predictable retention and growth outcomes.
Key responsibilities include:
- Hiring, onboarding, and coaching Inside Sales Representatives, providing consistent 1:1s, career development, and skill-based coaching
- Owning team performance metrics including NRR, GRR, expansion, churn, contraction, pipeline health, and forecast accuracy
- Leading forecasting, pipeline reviews, and deal inspection to drive accuracy and consistency across the region
- Using customer and business data to identify risks and growth opportunities, coaching the team to act strategically
- Continuously improving playbooks across inbound demand, unassigned accounts, renewals, and expansion opportunities
- Partnering with regional Sales Managers, GTM leadership, Sales Operations, Deal Desk, Legal, and Finance on customer strategy and account coverage
- Acting as a senior-level sponsor for complex or high-value opportunities, navigating escalations while championing data hygiene and forecast predictability
- Identifying differences across APAC markets and evolving the regional coverage model as the organization scales
You'll play a key leadership role in scaling the Inside Sales organization across a diverse and fast-growing region, building an inclusive, high-performance culture rooted in coaching, collaboration, and accountability.
Requirements:
- 5+ years of experience in B2B SaaS sales, account management, or renewals, including 2+ years of people leadership experience
- Proven success managing and developing emerging and mid-level sellers to exceed retention and growth targets
- Experience leading teams across multiple markets or operating within a complex regional environment
- Strong cross-functional collaboration skills, with the ability to build trust and alignment across Sales, Marketing, and Operations
- Strong sales and operational expertise across discovery, negotiation, forecasting, pipeline inspection, and data-driven decision-making
- Experience using Salesforce and related tools
- Solid understanding of SaaS metrics such as GRR, NRR, and expansion rate
Added plus:
- Track record of helping build or scale a regional Inside Sales or renewals organization
- Background leading teams or supporting customers across APAC
