SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 225,000 - 240,000 / annual
Jellyfish is a full-service global digital agency combining strategy, creative, data, media buying, and technology expertise. With nearly 2,000 employees across 38 offices worldwide, Jellyfish partners with major brands on culturally relevant creative solutions. The company is part of Brandtech Group and leverages generative AI tools (including PencilPro, a leading creative AI platform) across its operations.
In this Vice President role, you will serve as a strategic leader driving client success, revenue growth, and operational excellence across Jellyfish's highest-value domestic and global accounts. You will lead client relationships at the C-suite level, ensuring alignment with business objectives and fostering long-term partnerships. This is a hybrid position based in the Los Angeles office with weekly in-person client engagement.
Key responsibilities include developing and executing overarching client strategies for sustained growth; establishing and maintaining relationships with C-suite and senior decision-makers; solving problems in real-time by engaging cross-functional teams; owning business outcomes and commercial targets within your client portfolio; serving as the escalation point for client issues; identifying new business opportunities; leading, mentoring, and developing senior team members; delivering quarterly performance reviews and coaching on complex client management challenges; contributing to leadership succession planning; representing Jellyfish at industry events; championing DEI initiatives; and leading client commercials by building teams and improving profitability.
You will work across social media, creative production, and creator ecosystems, with deep expertise in complex global accounts. The role requires understanding of operations, social media, production, and creator landscapes, with the ability to lead workflows from ideation to publication while managing internal and external teams.
Qualifications:
- 15+ years of client management and delivery experience with expertise navigating complex global accounts across social media, creative production, and creator ecosystems
- Experience across multiple verticals and specialized industry solutions, specifically social media capabilities and entertainment
- Demonstrated ability to develop and execute integrated, multi-channel strategies with broad understanding of Jellyfish's full service offerings
- Strong new business skills including owning pitch narratives and leading end-to-end processes
- Technical excellence in your area of expertise (media, production, or similar) with deep comprehension of Jellyfish's breadth of offerings to identify growth opportunities; expertise in social media, creator, and creative production required
- Ability to anticipate client needs, proactively identify opportunities, and drive results
- Experience producing high-quality work that consistently meets or exceeds expectations and ensures positive client satisfaction
- Ability to align Jellyfish's solutions with client business objectives and drive account growth
- Experience managing client data in Salesforce or similar systems
- Proven ability to guide and support junior team members and foster professional growth
- Demonstrated success identifying client needs and proactively providing solutions
- Ownership mentality; identifies lessons learned and implements improvements
- Ability to identify potential obstacles early and develop actionable mitigation solutions
- Proactively seeks feedback from colleagues and clients for continuous improvement
- Note: Company emphasizes skills, expertise, and behavioral attributes over years of experience and traditional degrees
