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Zipline is the world's largest autonomous drone delivery service, operating on four continents and completing millions of deliveries of blood, vaccines, medical supplies, food, and retail products. The company has flown over 140 million commercial autonomous miles and is redefining logistics and supply chain efficiency globally.
As Head of Commercial for the Atlanta metro, you will be accountable for scaling a healthy, high-intent marketplace and the metro and site-level business that supports it. You will own metro and site-level P&Ls and customer metrics (GMV, fleet utilization, take rate, customer growth, retention, and frequency). You will build locally relevant partnerships and go-to-market plays, and run the day-to-day commercial engine that makes Zipline the obvious choice across retail, food, healthcare, and industrial use cases.
Key responsibilities include:
- Owning metro and site P&L and customer metrics, with accountability for economics and customer outcomes
- Building a healthy marketplace measured by utilization, customer frequency, retention, and order economics
- Owning regional and local sales and partnerships; acting as the pull function for HQ Sales/Partner Success to activate local enterprise partner stores
- Ideating and executing local marketing strategies—community engagement, events, activations, and demand partnerships—that drive local brand love
- Aligning teams around site selection and expansion priorities; working with Maintenance/Operations to align growth with delivery capacity and service quality
- Aggregating forward demand signals across partners into the demand forecast to support company-level planning
- Running experiments and launching new use cases and partners to expand the platform's scope and utility
- Partnering with central HQ teams (Marketing, Analytics, Tech) and Phoenix Operations teams to execute Zipline's market strategy
- Serving as the expert and advocate for the customer in Phoenix, surfacing partner and consumer feedback to drive improvements
- Serving as Zipline's external face in the region, representing the business with customers, partners, regulators, and the community
This is a leadership role where you will lead a small, high-output team and be accountable for execution, results, and regional business outcomes.
REQUIREMENTS:
- Commercial, sales, or business leadership experience with clear P&L ownership or revenue accountability
- Proven ability to scale a product or business from launch through growth, ideally in a regulated or operationally complex environment
- Deep commercial acumen: ability to translate market insight, pricing, and customer needs into practical growth plans
- Experience collaborating with product/platform teams to surface business requirements and shape platform priorities (without owning national roadmaps)
- Strong cross-functional leadership: demonstrated partnership with ops, maintenance, marketing, analytics, and central sales to execute regional plans
- Exceptional communication and negotiation skills, comfortable with audiences from store managers to C-suite
- Entrepreneurial, analytical, and execution-oriented mindset; ability to move fast, experiment, and measure rigorously
- Must be based in the Atlanta metro
- Must be eligible to work in the U.S.
