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Doctolib is seeking an Inside Sales Representative to drive upsell and cross-sell opportunities with existing healthcare customers (physicians and medical practices). You will be responsible for actively promoting Doctolib's AI-powered solutions—including a telephone assistant and consultation room assistant—to current clients.
Key Responsibilities:
- Conduct proactive, structured outreach to existing customers via phone and video
- Lead the full sales cycle independently: initial contact, needs assessment, solution presentation, objection handling, and deal closure
- Identify customer pain points and recommend relevant Doctolib solutions that deliver measurable impact
- Manage your sales pipeline with discipline, tracking KPIs and progress metrics
- Document all activities and outcomes in Salesforce
- Collaborate with Customer Success, Marketing, and other teams to optimize the end-to-end customer experience
- Demonstrate empathy and strong communication skills to build trusted relationships
You will work in a structured, KPI-driven environment where continuous improvement and feedback are core to the culture. The role emphasizes self-direction, accountability, and a hunger to exceed targets.
Work Arrangement:
- Full-time or part-time (minimum 30 hours/week)
- Hybrid model available
- Locations: Berlin, Munich, or Düsseldorf
- Start date: Immediate
Requirements:
- Enthusiasm for phone-based sales and proactive customer outreach; prior experience in upsell, cross-sell, inside sales, telesales, or account management is a plus but not required
- High intrinsic motivation: goal-oriented, comfortable working to KPIs, ambitious even on challenging days
- Strong communication and empathy skills; ability to build trust and convey complex information clearly
- Structured, self-directed work style with excellent pipeline and priority management
- Openness to feedback and commitment to continuous learning
- Native-level German and good English proficiency
- Interest in digital innovation in healthcare
- Completed degree or equivalent professional qualification (preferred)
- Candidates from non-traditional backgrounds welcome if they bring drive and learning hunger
