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BigPanda is seeking an experienced Value Delivery Manager to join its Professional Services team in EMEA. This is a pivotal role ensuring enterprise customers achieve measurable outcomes through adoption of BigPanda's AI-driven IT operations suite, which includes AI Detection and Response, AI Incident Assistant, and AI Incident Prevention.
You will lead complex, multi-product implementations that unify traditionally siloed IT functions across Observability, Event Management, Incident Management, Problem Management, Change Management, Site Reliability Engineering, and Operations. Working as a trusted consultant, you will manage large programs across enterprise customers, shape customer decisions, define and track measurable business value, and communicate clearly with English and German-speaking stakeholders.
Key responsibilities include:
- Lead multiple customer implementations from kickoff through go-live, ensuring projects deliver business value and technical alignment
- Act as a trusted consultant and senior advisor to executive stakeholders, shaping operating-model decisions and securing executive sponsorship for change
- Manage large, complex programs spanning multiple BigPanda products and customer business units
- Define, deliver, and track measurable customer value (business outcomes, ROI, value-realization plans) across the account lifetime
- Partner with Solutions Architects and Solutions Engineers to ensure the BigPanda solution meets client business and technical goals
- Maintain clear communication with customers and internal stakeholders on project status, risks, and outcomes
- Partner with the enterprise sales team to ensure seamless Sales-to-Services transitions
- Champion customer success stories and outcomes validating BigPanda's business value
- Develop and maintain technical and product proficiency in BigPanda products, including AI capabilities
- Contribute to BigPanda's best practices framework and support continuous improvement of delivery methodology
Requirements:
- 6+ years of project management experience with enterprise IT projects or SaaS implementations
- Experience in AIOps or ITOps
- Experience with digital transformation projects and implementing operational improvements alongside technical solutions
- Demonstrated responsibility for timelines, deliverables, budget, and resources
- Detail-oriented, energetic, efficient individual with a "get it done" attitude
- Capable of building and maintaining strong relationships with diverse internal and external constituencies, including senior-level executives and technical leads
- Experience developing risk identification and mitigation plans
- Experience developing and delivering value-oriented roadmaps
- Excellent communication skills; able to articulate complex project statuses to multiple stakeholders including C-Suite executives
- Ability to travel up to 10% for key project milestones
Nice to have:
- Native or near-native proficiency in a language in addition to English (Spanish, French, German, etc.)
