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Volta is a vertically integrated AI infrastructure platform building the compute utility layer for the AI era. The company launched with a $10B strategic partnership with a leading frontier AI lab, Series A funding from Andreessen Horowitz, and a $5B AI Infrastructure Fund. With 100+ employees across London, Palo Alto, and New York, Volta is scaling rapidly.
As UX Researcher, you will own understanding how customers and internal users experience Volta's platform, identifying friction points, mental models, and unmet needs that drive product improvements. You'll work closely with design and product management teams to bring rigorous, evidence-based insights into a fast-moving organization building complex infrastructure.
This role offers the opportunity to establish research practice at an early stage—defining not just what gets researched, but how research is conducted and used across the organization.
Key responsibilities include:
- Plan and conduct qualitative and quantitative research with customers and internal platform users
- Partner with product and design to identify research priorities aligned to roadmap needs
- Run usability testing on new and existing platform features
- Synthesize research findings into clear, actionable insights for product and design teams
- Build and maintain a repository of research findings, personas, and user insights
- Help define and evolve research methods and practices as the function matures
- Advocate for the user perspective in product and design discussions
- Track the impact of research on product decisions and outcomes
You bring experience as a UX researcher, ideally on technical, developer-facing, or infrastructure products. You have strong grounding in both qualitative and quantitative research methods, are comfortable researching complex technical workflows and translating them into clear insights, and have experience partnering closely with product managers and designers to shape roadmap decisions. You have excellent synthesis and communication skills and are self-directed, comfortable establishing research practice in a fast-moving environment.
