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OpenAI's Trust, Safety & Risk Operations team is seeking an experienced User Safety & Risk Operations Analyst to join the Global Safety Response Operations team in Singapore. This role is part of a 24/7 global operation providing escalation management and rapid response for user safety, risk, and regulatory issues across OpenAI's products.
You will handle high-priority cases requiring human judgment across multiple harm and risk areas including policy enforcement, content moderation, fraud prevention, developer risk, and privacy/regulatory escalations. Working across multiple systems and tools, you'll triage and resolve urgent cases, act as incident manager for complex policy or legal interpretations, and identify process improvements and automation opportunities.
Key responsibilities include managing user reports and tickets, conducting quality reviews, analyzing trends from escalation data to inform policy and product improvements, and maintaining accuracy and composure when handling sensitive or time-critical situations. You'll participate in a 24/7 on-call rotation with weekend coverage as part of a standard 5x8 work week (e.g., Saturday-Wednesday shifts).
Ideal candidates bring 5+ years in trust & safety, content moderation, investigations, fraud, or developer risk operations, with experience in incident response or law enforcement. You should have deep domain expertise in your specialization area, exceptional analytical skills to detect patterns and assess risk, and the ability to communicate with clarity and empathy in sensitive contexts. Experience leveraging AI technology to enhance workflows and scale operational impact is valued. You'll thrive in ambiguous, high-autonomy environments, balance speed with diligence, and manage frequent context switching across multiple projects.
OpenAI offers a hybrid work model with 3 days in the Singapore office per week and provides relocation assistance. Note: This role may involve exposure to sensitive content including sexual, violent, or otherwise disturbing material.
