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Wave is a fintech company building financial services for Sub-Saharan Africa, with millions of users across 9 countries. The company's mission is to make Africa the first cashless continent by providing accessible, affordable financial services including mobile payments, peer-to-peer transfers, and business payments.
You will lead user growth and product rollout activities across the Democratic Republic of the Congo. This is a hands-on management role where you'll oversee a team of supervisors who manage field-based promoters responsible for user acquisition and retention.
Key responsibilities:
- Manage and develop a team of supervisors overseeing field-based promoters
- Identify and solve critical blockers to user growth and product adoption in assigned regions
- Hire, train, and scale the distribution team as needed
- Build quarterly roadmaps and distribution strategies to grow the customer base across your assigned DRC region
- Use data to inform distribution strategies and monitor team performance
- Collaborate with the agent team to align objectives and operationalize strategies
- Contribute to Wave's broader distribution strategy by sharing field insights and learnings
- Model and embed Wave's company values within your team
You'll work from the Kinshasa/Bandundu office with travel to field locations. This is a permanent position. Wave offers competitive salaries calculated transparently, 100% health insurance coverage for you and dependents, generous parental leave (26 weeks for mothers, 4 weeks for fathers), subsidized childcare, gym subsidies, airtime reimbursement, and free food and office space.
Requirements:
- Proficiency in French (required); English is a plus; knowledge of Congolese languages (Lingala, Kikongo, etc.) is a significant plus
- Minimum 3 years of relevant experience managing field teams or user acquisition teams in the field
- Minimum 1 year designing user acquisition strategies for telecom, payment service providers, FMCG, or financial institutions
- Minimum 1 year managing large teams (50+ people)
- Prior launch/expansion experience is desirable
Ideal candidates have successfully planned and managed customer acquisition for mobile/financial or FMCG products, communicate effectively and frequently, are detail-oriented, self-starters with proactive ownership of projects, comfortable with Excel and new tools, adaptable to changing priorities, and demonstrate strong teamwork.
